Where do I start?
If you are a new customer, you begin by filling out a Disc
Repair Order Form. On the form you will tell us how many discs you are sending
in and how you would like to pay for the discs once they are repaired. This
speeds up our processing time so we can get the discs back to you quickly. Once
you send them in, we will quickly repair and return them to you. It is as easy
as 1, 2, 3!
What types of
discs can you repair?
Will my repaired discs look and play like new?
YES! If the disc is repairable, we will bring the read-side back to playing
AND looking like new again! The surface finish and optical clarity is guaranteed,
however we cannot repair poorly recorded discs, or discs that have foil damage
or other information layer damage since our process does not affect the actual
information. Our Process restores the lasers ability to "view" the
information that is pre-recorded.
How long before I get my repaired discs back?
Fast! Most orders are shipped out 48 hours from receipt. Large repair orders
may require a couple more days repair time. Since our repair times can vary
from time to time, we do also offer rush job services should you require it.
Simply contact us to discuss the options.
Are my discs
secure at your site?
Completely! Your discs are protected in our repair area at all times. Our repair
facility is access-controlled, under 24 hour video surveillance, and alarm-protected.
Do you warranty
your repairs?
Absolutely! We provide a 100% satisfaction guarantee on our repair finishes.
The playing side of the disc* will look and play like ‘brand-new’,
or your money back!
*The patented disc repair process we use repairs the bottom
(read) side of the disc by removing scratches with micro-abrasives. We cannot
repair disc damage caused by cracks, damage to the topside foil layer, data
damage, or damage incurred during the disc manufacturing process.
How is the shipping
cost calculated?
First, you package your discs and pay for shipping your damaged discs to us.
Once we have repaired them, we will calculate the shipping costs based on your
return instructions.
How do I pay?
For the fastest service we recommend payment by credit card. We accept Visa,
MasterCard, American Express and Discover Card. We will also accept personal
and business checks, however discs are not released until payment has been verified
or the check has cleared. Credit card payment offers instant payment verification.
We will not charge your card until your discs are ready to ship. When you fill
out the form, you can also request we call with a total price before charging
your card & shipping. Large order can even be spread over several credit
cards. Libraries & Government agencies can also apply for a 30 day net line
of credit.
What happens
if I send you a ‘defective’ or damaged disc for repair?
Some discs with cracks, foil damages, label damages, separating layers, etc.
may be beyond repair. If such damage is noticed, On The Fly Computer Guy will return the disc
‘as-is’ and will not charge a repair fee. If the damage was undetected
and a repair was attempted, the normal repair fee(s) are charged. On The Fly Computer Guy
is not responsible for damages to discs during the transport or the repair process.
What if you
lose a disc?
We are not responsible for lost discs during transit from or to the customer.
On The Fly Computer Guy does insure each return disc shipment for $100.00 total value. The
shipping carrier must be notified of any loss claims within 48 hours of receiving
your discs, so check your shipments upon receipt and immediately notify us of
any problems. Additional return shipping insurance may be requested by the customer
at the time of ordering.
If a disc is lost
between the moment On The Fly Computer Guy opens the arriving disc container and the moment
On The Fly Computer Guy closes the container to ship it back to the customer, On The Fly Computer Guy’s
maximum liability is $10.00 per disc or the value of the disc, whichever is
lower.
What are your
Limitations of Liability?
Under no circumstances is On The Fly Computer Guy liable for the following:
(1) third-party claims against you for damages; (2) loss of, or damage to, your
records or data; or (3) economic consequential damages (including lost profits
or savings) or incidental damages even if we are informed of their possibility.